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  • Putting HEART Into Your User Experience Measurement Plan

    Choosing the right user experience (UX) metrics can be challenging. To make truly data-driven and user-centered decisions, it’s critical to first understand your product’s success goals, and then funnel in the best metrics set to track those goals. Building the UX measurement plan is strategic and thoughtful. Enter Google’s HEART framework. What is HEART? And…

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  • Toys For Tots Donation

    Dear Clients, Partners, and Friends, As we bring 2016 to a successful close, I want to take a moment to thank our great team, our partners, and especially our clients—many of whom we have the great fortune to call friends. For many years, Red Privet has sent out holiday gift baskets to acknowledge our appreciation…

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  • Ways to Connect at SHSMD16

    Learn how to help patients navigate healthcare with confidence. 2016 SHSMD Connections | Chicago, IL   Join our session What:   Using a Patient-Centered Approach for a System-Wide Website Redesign When:   Tuesday, September 13 | Customer Experience Track | 11:00am – 12:00pm Who:   Jerry Griffin, Director of Web and Digital Services, Penn State Health, and Matt Hummel, President,…

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  • Book Review: “Discussing Design”

    Real critique has become a lost skill among collaborative teams today. Critique is intended to help teams strengthen their designs, products, and services, rather than be used to assert authority or push agendas under the guise of “feedback”. – Adam Connor At Red Privet, we are passionate, professional designers and technologists. We believe in constantly…

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  • Tackling Content Migration: An Intervention for Content “Hoarders”

    Have you ever seen the TV Series “Hoarders”? Here is the show’s description: Each hour-long episode profiles two people on the verge of a personal crisis, all caused by the fact that they are unable to part with even the tiniest possessions, and the cumulative effect becomes a mountain of junk and garbage overtaking their…

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