We design solutions that make your customer’s journey better.

healthcare hero image

We design solutions that make your customer’s journey better.

Optimized experiences create happier customers and bigger results. We can help you get there.

  • Research + Insights Red Privet

  • Vision + Strategy Red Privet

  • Design + Convert Red Privet

Redefining the Web Experience

We helped Geisinger reimagine their enterprise-wide web presence – unifying their health system, health plan, School of Medicine, and research entities into one cohesive experience.

Mapping the Patient Journey

Healthcare is often a shared experience. Our journey maps helped Penn State Health discover why being ‘patient-centric’ is really about being ‘people-centric’.

Improving Patient Experience

Geisinger’s nationally-recognized ProvenExperience app gives patients a tool to provide feedback and request an out-of-pocket refund if dissatisfied. Now that’s patient-centric.

Catering to Multiple Audiences

We helped Penn State Health create a new Children’s Hospital website that supports parents’ needs, while also satisfying the needs of a second audience – referring providers.

Simplifying Health Insurance

Understanding health insurance is challenging. We worked with Geisinger Health Plan to take a complex topic such as Explanation of Benefits, and make it easier to comprehend.