Red Privet worked closely with Sunspire to learn how that pivotal touchpoint affects both the customer experience and call center performance – ultimately building a step by step conversion funnel.
Healthcare is often a shared experience. Our journey maps helped Penn State Health discover why being ‘patient-centric’ is really about being ‘people-centric’.
We helped Geisinger reimagine their enterprise-wide web presence – unifying their health system, health plan, School of Medicine, and research entities into one cohesive experience.
We helped Penn State Health create a new Children’s Hospital website that supports parents’ needs, while also satisfying the needs of a second audience – referring providers.
Understanding health insurance is challenging. We worked with Geisinger Health Plan to take a complex topic such as Explanation of Benefits, and make it easier to comprehend.