Mobile. It’s everywhere these days; articles, commercials, headlines, the smart device never more than one foot away from us. All signs seem to scream mobile is a must. In fact, earlier this year at CES, the giant consumer-electronics conference, one panelist went so far as to say, “You’ve got to be on the iPhone; same…
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If you’ve been told that customer experience is just about making your customers happy, you only know half of the story. The truth is, a great customer experience both makes your customers happy and gets business results. Think about it. Having happy customers, but not making money doesn’t make any sense. Great, your customers adore…
What keeps customers from doing business with you
Welcome to Our Thinking from Red Privet. We believe our thinking is Smart Thinking. Practical, grounded in proven methods and industry knowledge, and always focused on getting you results.