Patient Experience Webinar: Thursday, Nov. 8 2012 at 11:30 am EST. Red Privet has a holiday coming up – November 8, or “World Usability Day,” promoting user experience design to improve worldwide technologies and infrastructures. This year, to commemorate the occasion, Red Privet is hosting a webinar on an emerging focus in the healthcare industry:…
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“Patients were coming to us for our high quality care, but they did not like us very much.” – Toby Cosgrove, MD, CEO, Cleveland Clinic In May of last year, I attended the Cleveland Clinic’s Patient Experience: Empathy & Innovation Summit and returned pretty excited about the growing presence of user experience thinking in the…