Red Privet will showcase their research-driven customer experience solutions at booth #629 during this year’s SHSMD Connections conference in Orlando, FL from September 24-27. Based out of Harrisburg, PA, the agency’s services include journey mapping, enterprise websites, content strategy, secure portals, mobile apps, and usability.
An industry thought leader, Red Privet recently launched a three-part blog series “Taking Journey Maps to the Next Level” and was featured in Strategic Health Care Marketing for their approach to using personas to help segment marketing messages. In the past year, their design and development work was recognized with six Horizon Interactive Awards and two ‘Best of Industry’ Mobile Web Awards from the Web Marketing Association.
“This is our third year attending SHSMD, and we’re always impressed with their focus on strategy and particularly, customer experience”, said Matt Hummel, President and Founder of Red Privet. “With an ever evolving and consumer-driven healthcare landscape, we believe it’s critical for organizations to deliver exceptional customer experience at every touchpoint. We’re looking forward to meeting with industry colleagues to discuss their toughest customer experience challenges.”
SHSMD’s four-day annual conference is intended for healthcare marketing, public relations and communications, and strategic planning professionals to learn strategies to tackle some of healthcare’s challenges head-on.
Learn more about SHSMD Connections: www.shsmd.org/conference/17/
About Red Privet, LLC
Founded in 2009, Red Privet is a customer research, digital design, and experience strategy firm that helps brands such as Johns Hopkins Medicine, Reed Elsevier, Penn State Hershey Medical Center, and Geisinger Health Systems identify Moments That Matter℠—those critical interactions where customer needs are met and customer loyalty is earned. Combining immersive research, thoughtful design and innovative execution, Red Privet creates pathways to meaningful engagement to deliver positive business results for its clients.