Customer Experience

  • User-Friendly Doesn’t Happen by Accident.

    New usability lab helps companies offer easy-to-use products and services. The historic Harrisburg Train Station might be the last place you’d expect to find new technology. However, just last month, Red Privet opened a new usability lab on the second floor, next door to our design studio and the TECHQuest PA headquarters. Necessity is the…

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  • Location Matters.

    New downtown design studio takes in the best of Harrisburg. Harrisburg today is a lively mix of old and new, full of architectural wonders and high-tech opportunities. The city has gone from being named the second-most distressed city by the federal government in 1981 to Forbes’ list of Most Livable Cities in 2010. We love…

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  • A Mobile Product Strategy in 3 Easy Steps

    Mobile. It’s everywhere these days; articles, commercials, headlines, the smart device never more than one foot away from us. All signs seem to scream mobile is a must. In fact, earlier this year at CES, the giant consumer-electronics conference, one panelist went so far as to say, “You’ve got to be on the iPhone; same…

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  • ½ a Block in Your Customers’ Shoes

    What keeps customers from doing business with you

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