Recently, Red Privet was interviewed by Forrester Research, Inc. analyst, Allegra Burnette, in her July 2015 report, “Design Methods in the Age of the Customer.” Red Privet was cited twice in the report for customer experience (CX) professionals who “want to grow and transform their businesses by fostering empathy for their customers, quickly [adapt] to…
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Red Ink: What We’re Reading It was Harry Truman that said, “Not all readers are leaders, but all leaders are readers.” At Red Privet, we agree. Every month or so, we make like suburban soccer moms at a Starbucks and host a book club. Every Priveteer reads the book selection and then we come together…
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In the healthcare profession, we see human beings at their most human. Vulnerable, sick, scared and tired–patients can be overwhelmed and intimidated by the processes and procedures that comprise the modern healthcare system. When they or their loved ones are sick, it can be difficult for patients to concentrate on details, make rational decisions and follow-through on instructions. Healthcare system…
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Imagine a patient enters your hospital’s front doors. As they step into the main lobby they are bombarded with giant billboards declaring your hospital’s most recent accolades and accomplishments. From the information desk, a hospital staffer begins loudly reading these billboards with a bullhorn. Each miniature commercial ends with the hospital employee following the patient down…
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Red Ink: What We’re Reading It was Harry Truman that said, “Not all readers are leaders, but all leaders are readers.” At Red Privet, we agree. Every month or so, we make like suburban soccer moms at a Starbucks and host a book club. Every Priveteer reads the book selection and then we come together…