Healthcare is often a shared experience. Our journey maps helped Penn State Hershey Medical Center discover why being ‘patient-centric’ is really about being ‘people-centric’.
Finding care can be stressful. We helped Penn State Health redesign their website to be more patient-centric – with clear paths to top tasks and condition-based information.
Not every experience can be delightful. With Geisinger Health System we designed an app that promoted a more pleasant and successful healthcare outcome.
Understanding health insurance is challenging. We worked with Geisinger Health Plan to take a complex topic such as Explanation of Benefits, and make it easier to comprehend.