We deliver optimal customer experiences. It all starts with talking to your customers.
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Research + Insights
Yes, we actually talk to your customers. We get to know them as real, thinking, and feeling people to reveal what motivates them, how they make decisions, and the experiences they desire.
- Customer Decision Mapping
- Personas
- Contextual Inquiry
- Focus Groups
- Surveys
- Ethnography
- Expert Reviews
- Usability Testing
- Consumer Data Analysis
- A/B Testing
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Strategy + Vision
We use design thinking to transform customer insights and ideas into strategies and actionable plans to achieve your business goals.
- Customer Journey Mapping
- Digital Experience Mapping
- Omni-channel & Digital Experience Strategy
- Personalization Strategy
- Service & Product Concept Design
- Design Thinking Workshops
- Competitive Analysis
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Design + Convert
Our human-centered design process blends creative design, usability, and customer feedback to reduce risk and increase conversion.
- User Experience Design
- Service Design
- Interaction Design
- Information Architecture
- Content Strategy & Development
- Creative Direction
- Accessibility
- Enterprise Websites
- Secure Web Portals
- Mobile Apps
- Voice Interface
- Contextual Marketing
- Landing Pages & Campaign
Ways to Work with Us
Workshops
From visioning your entire digital experience to defining minimum viable product features, we offer workshops tailored to meet your needs. We can help you refine your goals, gain consumer insights, and identify opportunities to set you on a path to an optimized experience.
Project by project
If you have a specific initiative and set of goals, we can engage a fixed-fee project. We’ll work with you to define the scope, clarify goals and outcomes, and set a timeline and budget to ensure on-time results.
Extend your team
From a few hours to a full-time extension of your team, we can work with you to continuously improve your digital experience and help you infuse customer-centric design practices into your organization.