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Senior- to Principal-level Customer Experience Designer (Freelance)

Location: Harrisburg or Remote | Type: Freelance | Experience: 3+ years

Job Description

Red Privet is looking for a freelance, seasoned designer with demonstrated leadership to work on long- and short-term design projects (mobile and responsive web).


  • Work directly with client project teams to facilitate design sessions, provide feedback on wireframes, and lead definition of patterns and standards.
  • Collaborate and with clients, team members, and other stakeholders to translate rough ideas and opportunities into clear concept models, tangible prototypes, and elegant screen designs.
  • Participate in and facilitate customer research and usability testing activities.
  • Be a champion for users’ needs from requirements gathering through solution definition.
  • Develop information architecture, interaction flows and user interface deliverables, including wireframe mockups, detailed visual design mockups, storyboards, flow diagrams, etc.
  • Elicit requirements and fully document design work products.
  • Participate in the full design and development cycle to ensure that creative innovations in user-centered design are faithfully delivered to our clients.
  • Participate with Red Privet project teams, report status and escalate issues appropriately.


  • Minimum 2 years user-centered design experience (3+ preferred).
  • Demonstrated skill applying user-centered design practices, e.g., using ethnography data, user needs analysis, participatory design, end-user observation data, and usability testing data to influence design decisions.
  • Strong design facilitation skills leading project teams in participatory and collaborative design sessions.
  • Strong application of interaction design best practices.
  • Clear understanding of usability heuristics and experience performing real-time design evaluations.
  • Demonstrated experience solving complex user (cognitive) problems through visual design, interaction design, and usability expertise.
  • Has performed various information architecture tasks including site maps, content matrixes, customer scenarios, flow diagrams, wireframes, card sorting, labeling schemes.
  • Ability to rapidly sketch out user-flows with pencil and paper, whiteboards, or post-it notes.
  • Strong experience developing interactive prototypes and documentation to aid evaluation of designs for complex applications. Experience with Axure a plus.
  • Strong design foundation including adept use of grids, typography, color harmony, etc.
  • Has designed for accessibility, Section 508-compliance.
  • Excellent visual, verbal, and written communication skills, with the ability to effectively engage and convey ideas to technical and business teams with passion and diplomacy.
  • Associate’s Degree required, Bachelor’s or Master’s Degree preferred.
  • Must be a U.S. Citizen.
  • Willingness to submit to drug screening and background check (client requirement).

How to Apply

Send your resume and portfolio to:

No phone calls please. No third parties.