- directions_walk Journey Mapping
- format_align_left Content Strategy
- dvr Enterprise Websites
- smartphone Mobile Apps
- people Personas
- touch_app User Experience Design
- lock Secure Portals
- assignment_turned_in Usability Testing
Join Our Session
- What:
- Making Connections: How People Search for Care and What It Takes to Create a Confident Conversion
- When:
- Tuesday, November 6 | Design & Usability Track | 3:30 pm – 4:30 pm
- Who:
- Alaina Galbraith, Digital Media Advisor, Sentara Healthcare
Matt Hummel, President & Founder, Red Privet
- Why:
- Hear learnings from Sentara Healthcare’s Find-a-Provider consumer study, including how to recognize and design for consumers’ changing values based on the complexity of care they’re seeking.
Case Studies
Visit Booth #61
Have a tough customer experience challenge?
mhummel@redprivet.com
Matt Hummel has over 20 years of experience delivering strategic customer experience solutions for leading healthcare organizations including Geisinger Health System, Duke Health, and Johns Hopkins Medicine.
Have a tough customer experience challenge?
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