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Design to Your Advantage. Each engagement is a custom blend we carefully craft to meet your goals and your customers’ needs.

Because we understand the ever-evolving healthcare landscape, we keep our approach agile and iterative to maximize your product offering and return.

  • Customer Experience Strategy

    • Experience Analysis & Definition
    • Omni-channel Strategy
    • Digital Channel Definition & Planning
    • Journey Mapping
    • Product/Service Concept Design
    • Minimum Viable Product (MVP) Definition
    • Visioning Workshops
    • Competitive Analysis
    • Social Media Integration Strategy
  • Customer Research

    • Contextual Inquiry
    • Ethnography
    • Focus Groups
    • Surveys
    • Customer Behavior & Decision Mapping
    • Analytics
    • Personas & Archetypes
  • Human-centered Design

    • Service Design
    • Experience Design
    • Information Architecture
    • Interaction Design
    • Content Strategy & Development
    • Responsive Design
    • Tablet & Mobile User Interface Design
    • Secure Portals
    • Visual & Creative Direction
    • Data Visualization
  • Usability and Evaluation

    • Lab-based Usability Testing
    • In-the-Field & Remote Usability Testing
    • Lean Usability Testing
    • Heuristic Evaluation
    • Cognitive Walkthrough
    • Expert Review Workshops
  • Web and Mobile Development

    • Responsive Web Sites & Portals
    • Web Applications
    • Mobile Web Sites
    • Native Mobile Apps
    • Prototyping
    • UI Development
    • Section 508 Compliance

    Drupal and Sitecore CMS expertise

  • Customer Experience Measurement

    • Measurement Definition
    • Instrument Development
    • Measurement Baseline
    • Ongoing Measurement
    • Continuous Improvement Services