HCIC 2018

Research-Driven Customer Experience Solutions

Our WorkLet's Meet Up
Sentara Healthcare
  • directions_walk Journey Mapping
  • format_align_left Content Strategy
  • dvr Enterprise Websites
  • smartphone Mobile Apps
  • people Personas
  • touch_app User Experience Design
  • lock Secure Portals
  • assignment_turned_in Usability Testing

Join Our Session

What:
Making Connections: How People Search for Care and What It Takes to Create a Confident Conversion
When:
Tuesday, November 6 | Design & Usability Track | 3:30 pm – 4:30 pm
Who:
Alaina Galbraith, Digital Media Advisor, Sentara Healthcare
Matt Hummel, President & Founder, Red Privet
Why:
Hear learnings from Sentara Healthcare’s Find-a-Provider consumer study, including how to recognize and design for consumers’ changing values based on the complexity of care they’re seeking.

Case Studies

Visit Booth #61

Have a tough customer experience challenge?

mail_outline Let's find time to talk.

Matt Hummel
Matt Hummel President & Founder
mhummel@redprivet.com

Matt Hummel has over 20 years of experience delivering strategic customer experience solutions for leading healthcare organizations including Geisinger Health System, Duke Health, and Johns Hopkins Medicine.

Have a tough customer experience challenge?

mail_outline Let's find time to talk.

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